Refund policy

Return & Refund Policy

Last Updated: September 21, 2026

Thank you for shopping with Lumify Home. We want you to feel confident when purchasing from us. Please review the following return and refund terms before placing your order.

14-Day Return Policy

You may request a return for any reason within 14 days of receiving your order.

To be eligible for a return, the item must be in its original condition, unused, unassembled, and free from damage caused after delivery. All original parts, accessories, and packaging should be included where reasonably possible. Proof of purchase or an order number is required.

Customers may carefully inspect an item in the same way they would in a physical store. We may reduce the refund if the item has been used, damaged, assembled, altered, or handled beyond what is reasonably necessary to inspect it, where permitted by applicable law.

After your return request is approved, the item must be shipped back within 14 days. Returns sent without prior authorization may not be accepted.

How to Request a Return

To request a return, contact us at liyikai7775@gmail.com or through our website’s live chat.

Please provide:

* Your full name
* Order number
* The item you wish to return
* The reason for the return
* Clear photos or videos if the item is damaged, defective, incomplete, or incorrect

We will review your request and respond within 2 business days. If your return is approved, we will provide the return address and return instructions.

Please do not send a return to the address shown on the original shipping label unless instructed to do so.

Change-of-Mind Returns

Returns due to change of mind, personal preference, or an incorrect color or style selected by the customer are accepted within the 14-day return period.

Customers are responsible for return shipping costs for change-of-mind returns. We recommend using a trackable shipping service and keeping the shipping receipt and tracking number until the refund has been completed.

Original return shipping costs paid by the customer are non-refundable, except where required by applicable law.

Damaged, Defective, Incomplete, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible and within 14 days of delivery. Include your order number and clear photos or videos showing the issue.

Once the issue is confirmed, we will arrange an appropriate replacement, refund, or other resolution. Lumify Home will cover authorized return shipping costs when the item is confirmed to be damaged, defective, incomplete, or incorrect.

This 14-day reporting request does not limit any rights you may have under applicable consumer law.

Return Shipping

For approved quality-related returns, we will provide return instructions and cover the authorized return shipping cost.

For change-of-mind returns, the customer is responsible for the return shipping cost.

Lumify Home is not responsible for returns lost or damaged during return transit when the customer arranges the return shipping. We strongly recommend using a trackable shipping method.

Exchanges

If you would like a different color, style, or product, please contact us within 14 days of delivery.

The fastest way to receive a different item may be to return the original item and place a new order after the return is approved. Any price difference and customer-arranged return shipping costs will be the customer’s responsibility.

If the exchange is required because we sent an incorrect or defective item, Lumify Home will cover the authorized shipping costs.

Sale and Final Sale Items

Regular Sale items are eligible for return under this policy.

Items explicitly marked “Final Sale” at the time of purchase are not eligible for change-of-mind returns, except where a return is required by applicable law.

Final Sale items remain eligible for support if they arrive damaged, defective, incomplete, incorrect, or not as described.

Non-Returnable Items

The following items cannot be returned for change-of-mind reasons, except where required by applicable law:

* Personalized, customized, engraved, or made-to-order products
* Gift cards
* Items that have been used, assembled, altered, or damaged after delivery
* Items returned without required parts or accessories
* Items explicitly marked “Final Sale”

Please contact us before purchasing if you have questions about whether a specific item is returnable.

Refunds

We will notify you after receiving and inspecting your returned item.

If the refund is approved, it will be issued to the original payment method. Refunds are generally processed within 3–7 business days after approval.

Your bank, credit card company, PayPal, or other payment provider may require additional time to post the refund to your account.

Where required by applicable law, refunds will be issued within 14 days of receiving the returned item or receiving acceptable proof that the item has been shipped back.

For eligible United Kingdom cancellations, the original standard delivery charge will also be refunded where required by law. Additional costs for express or upgraded delivery are not refundable beyond the cost of standard delivery.

We may withhold the refund until we receive the returned item or acceptable proof that it has been shipped, where permitted by applicable law.

Order Changes and Cancellations

Please contact us as soon as possible if you need to cancel or change an order.

We can only guarantee a cancellation or modification before the order has been processed or shipped. If the order has already shipped, you may request a return after delivery under this policy.

United Kingdom Customers

Customers in the United Kingdom may cancel an eligible online purchase without giving a reason by notifying us within 14 days of receiving the order.

After notifying us of the cancellation, the item must be returned within the following 14 days. Customers are responsible for change-of-mind return shipping costs unless the item is damaged, defective, incorrect, or not as described.

Nothing in this policy limits or removes any statutory rights available to United Kingdom customers, including rights relating to faulty, damaged, or misdescribed goods.

Statutory Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or replace any rights provided by applicable consumer law.

If local consumer law gives you rights that are more favorable than the terms stated in this policy, those legal rights will apply.

Contact Us

If you have questions about a return, exchange, or refund, please contact us:

Email: liyikai7775@gmail.com
Live Chat: Available through our website